What is the Dun & Bradstreet Shopping Guarantee?

The Dun & Bradstreet Shopping Guarantee is a reputation-building and revenue-generating program that helps increase consumer confidence through a trusted third-party endorsement. Shoppers who see the Dun & Bradstreet Shopping Guarantee on your site are more likely to buy because they feel secure in their purchase decision. The Dun & Bradstreet Shopping Guarantee offers online merchants of any size an increase in conversion rate, average order size, repeat purchases, and customer satisfaction. It's a win for customers, and a win for your business.

Why should my company use the Dun & Bradstreet Shopping Guarantee program?

The Dun & Bradstreet Shopping Guarantee is part of the D&B Shop Smart Program which helps your business establish credibility online and reach more potential customers. Your business can win more sales, stand out from the competition, and give customers peace of mind.

What type of business is the Dun & Bradstreet Shopping Guarantee right for?

The Dun & Bradstreet Shopping Guarantee is designed for online businesses (or businesses with an ecommerce component) that are reputable and reliable, so not all merchants may qualify. The Dun & Bradstreet Shopping Guarantee sets your business apart by demonstrating that your product is authentic, will be delivered on time, and that you will provide outstanding customer service if something goes wrong.

How does the Dun & Bradstreet Shopping Guarantee benefit my customers?

The Dun & Bradstreet Shopping Guarantee gives your shoppers peace of mind. They can make their online purchases while feeling less anxious about information security, merchant reliability and getting a good price. After a purchase is made, your buyer will receive an email with a Certificate of Guarantee. This reinforces your brand and increases buyer confidence, thereby reducing costly chargebacks.

How does the Dun & Bradstreet Shopping Guarantee work?

Here's the beauty of this unique program - you don't have to do anything! If something does go wrong, the customer can file a claim directly on the Dun & Bradstreet Shopping Guarantee website to take advantage of one or all of these free shopper benefits.

$10,000 Identity Theft Protection

If your identity is stolen or damaged, you'll get access to recovery services and be reimbursed up to $10,000 for expenses like attorney fees, removing criminal judgments, and disputing credit reports.

$1,000 Purchase Guarantee

The Dun & Bradstreet Shopping Guarantee helps you get reimbursed up to $1,000 of the purchase price if you do not receive the products/services ordered, in accordance with the merchant's terms of service.

$100 Lowest Price Guarantee

Online prices change all the time. If a merchant lowers the price of an item on their website, the Dun & Bradstreet Shopping Guarantee helps you get refunded up to $100 of the difference.

In all three scenarios, it is the Dun & Bradstreet Shopping Guarantee that compensates the customer, not your business. So not only can the Dun & Bradstreet Shopping Guarantee help increase your revenue and repeat customers, it will save you time and money by acting as an extension of your Customer Service team.

What are the minimum requirements to use this program?

To be eligible, you must have an e-commerce website. If you're interested in finding out if your business qualifies, call us at 1-888-890-9580. We will ask for some basic information about your company and business owner (for privately held companies).

How do we install the Dun & Bradstreet Shopping Guarantee?

We will provide you with two small snippets of HTML code to install the graphical elements of the program onto your website. Installing the entire program typically takes less than one hour and can normally be done by whoever has access to your website.

How long are the Guarantees valid?

The Guarantees automatically expire thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.

How does the Dun & Bradstreet Shopping Guarantee protect our business from fraudulent buyers?

After tens of millions of guaranteed transactions, our claims process is optimized to protect against fraudulent buyers. If your business receives a claim report, it will be investigated by experienced benefit claims professionals. Buyers are required to provide detailed information about their identity and purchase. These procedures put a spotlight on both parties, and the transaction as a whole, to ensure that everyone is held accountable for their actions, including for false allegations.

We do business in multiple channels.
Does the Dun & Bradstreet Shopping Guarantee cover in-store and phone orders as well?

At this time, the Dun & Bradstreet Shopping Guarantee solely covers online transactions.